BigWins Casino Privacy Policy

1. Purpose of the Policy

1.1 This Privacy Policy outlines how BigWins Casino Ltd (hereafter "the Operator") collects and discloses information on the BigWins Casino website.
1.2 When using the website, its content, or applications, you access what we refer to as the “Services.”

2. Use and Handling of Personal Information

2.1 The Operator collects and processes personal data, such as name, address, phone number, or email (collectively “Your Information”), through staff, agents, or authorized third-party providers to deliver Services. Collection occurs during account registration or written inquiries.
2.2 External websites linked from our platform fall outside our control. The Operator holds no responsibility for third-party website content or privacy practices.
2.3 Using the Services confirms you have read and accepted this Privacy Policy. Submitting personal information during registration or interactions indicates consent for the Operator and relevant third parties to process it as described in section 3.
2.4 To avoid sharing personal information, refrain from entering data in relevant fields or communicating details via phone. Some Services may be unavailable without this information.
2.5 During account creation, you may decline promotional communications by unchecking the relevant box. Update preferences anytime via “My Account / Update Marketing Preferences” (if available) or contact Customer Support. To opt out of SMS updates, reply “STOP.”
2.6 Disclosure of Personal Data:

• Data may be shared with internal teams, authorized payment providers, contractors, or processors to ensure effective service delivery.
• Where required by law or court order, data may be disclosed to legal authorities, government bodies, or regulatory agencies.
• Personal data is not shared with third parties for other reasons unless explicit permission is given.

3. What We Collect and How We Use It

3.1 Your information is gathered and processed for:

• Opening and managing user accounts, enabling deposits, gameplay, and betting features;
• Responding to customer support inquiries;
• Fulfilling legal requirements, such as age verification;
• Notifying you (unless opted out) about promotions, offers, or events related to BigWins Casino.
  3.2 Additionally, data may be used to:
• Administer and operate accounts;
• Provide requested services;
• Verify identity via third-party services (e.g., banks, credit agencies);
• Generate statistical usage reports;
• Deliver personalized content and promotional materials;
• Inform you of technical changes or policy updates;
• Comply with laws or assist regulatory bodies;
• Investigate potential misuse, fraud, or illegal activity;
• Report suspected financial crimes, such as money laundering or fraud;
• Fulfill contractual obligations.
  3.3 Third-party marketing messages or unsolicited offers are not sent.
  3.4 Your first name, username, or geographic region may appear in promotional campaigns or public announcements.
  3.5 Phone calls with support may be recorded for safety and training.
  3.6 In case of business transfer or sale, including insolvency, your data may be included in the transfer.
  3.7 To withdraw consent for data processing, contact us. This may require account closure.

4. International Transfers of Data

4.1 To provide Services, personal data may be transferred to:

• Other entities within the BigWins Casino corporate group;
• Third-party partners and processors in other countries.

5. Accessing and Updating Your Information

5.1 Update or remove account data via the “My Account” section (if accessible) or by contacting Customer Support.
5.2 Request a copy of your data, with processing taking up to 30 days.

6. Anti-Money Laundering (AML) Policy

6.1 Objective
BigWins Casino maintains a strong commitment to preventing money laundering and terrorism financing, safeguarding its operations, legal standing, and public image. The Operator stays informed of international AML developments and maintains necessary internal safeguards.
6.2 Legal Compliance and Procedures
To align with the UK GDPR, Data Protection Act 2018, and relevant regulations, we:

• Appoint a qualified senior officer as the Money Laundering Reporting Officer (MLRO);
• Implement identity verification during registration;
• Maintain a secure list of active users;
• Store identity and transaction records per legal requirements;
• Train staff to identify and report suspicious activity;
• Update AML policies with regulatory changes;
• Monitor complex or unusually large transactions;
• Notify the UK Gambling Commission and applicable authorities of suspicious activity;
• Cooperate with enforcement bodies and judicial agencies.
  6.3 Operational Standards
  BigWins Casino further commits to:
• Prohibiting anonymous or fictitious accounts;
• Accepting deposits only through approved payment methods (e.g., cards, wire transfers);
• Enforcing a strict 18+ registration rule;
• Disallowing multiple accounts per individual;
• Returning funds through the same deposit method when possible;
• Requiring sufficient account funds before wagers;
• Rejecting users from untrusted or restricted jurisdictions;
• Withholding payments over £2,000 until identity, age, and residence are verified;
• Validating user credit history when necessary;
• Cancelling registration if false documents are submitted or detected post-registration.

7. Contacting Us

If you believe we have breached this Privacy Policy or have concerns about your personal data, contact Customer Service at support@bigwins-casino.uk.com or +44 20 1234 5678. We will make every reasonable effort to resolve issues promptly.